Our House Rules

Get to know Osbisy’s legal terms and policies

Requests for Information Policy

Osbisy aims to be a transparent and mindful company. In that spirit of transparency, this policy explains how we respond to requests for records or information about members of Osbisy’s community.

This policy does not constitute legal advice or a promise that Osbisy will respond in a specific way or at all. Osbisy reserves the right to deviate from these practices at any time. This policy is a part of our Terms of Use. By using Osbisy or requesting information on Osbisy or our members, you’re agreeing to this policy and our Terms of Use.

Before you contact Osbisy for records or information, first see if the information you are seeking is publicly available or request the records directly from the relevant Osbisy member.

Some information about Osbisy buyers and sellers (which we collectively refer to in this policy as “Osbisy Members”) and Osbisy Shops (which we refer to as “Shops”), such as a Shop’s name, the public name of its owner, and the Shop’s policies, is public and can be viewed by anyone at any time. In addition, Osbisy members may have access to certain records by logging in to their accounts. For example, Osbisy sellers can access and download sales records in .csv format, and all members can view their Messages history by navigating to the relevant pages in their Osbisy accounts.

For more information about the records Osbisy collects, please see our Privacy Policy.

Except in emergency situations or when consistent with our Terms of Use, Privacy Policy, and applicable law, Osbisy requires valid and sufficient legal process (for example, a subpoena or court order) to compel us to disclose records or information about an Osbisy member.

Legal process must contain enough identifying information so that Osbisy can identify the member’s account. A common name, for example, does not uniquely identify a member’s account. Your legal process should include information such as an email address, transaction ID, username, shop name or payment information.

Before obtaining legal process, and contacting Osbisy, please check the location of the member whose information you are seeking. Requests for information relating to Osbisy members should be directed to Osbisy.

All requests for member information must be made with valid and sufficient legal process. We may be able to expedite our review of your request if, in addition to providing us with proper legal service, you email a copy to [email protected] (indicating, in the subject line, whether the request is directed to Osbisy).

Receipt of legal process by these means is for Osbisy’s convenience only and does not waive any objections, including lack of jurisdiction, subpoena power or improper service.

If your request for information involves an emergency regarding a danger of death or serious physical injury to a member of the Osbisy community or any member of the public, please contact your local law enforcement. If you are a law enforcement officer seeking information relating to such an emergency, please email [email protected] from your official email address and provide the following:

  1. Your name and title, the government agency you work for, and your full contact information (government email address, phone number and fax number);
  2. A summary of the facts about the emergency situation, including how the situation poses a danger of death or serious physical injury to an Osbisy member or any person;
  3. The identity of the person or people who are in danger;
  4. The specific records sought and how they relate to the emergency; and
  5. Why legal process can't be obtained and the records must be disclosed without delay.

When Osbisy receives legal process seeking records or information about an Osbisy member, Osbisy may provide notice to that member, including a copy of the legal process. Osbisy may also allow the member enough time to appear and object to the legal process in court, if necessary.

Osbisy does not provide expert witnesses for trial or deposition. When Osbisy produces records, we provide a standard records custodian declaration of authenticity. A live testimony by a records custodian is unnecessary because the records are self-authenticating.

Osbisy may seek reimbursement for our costs directly incurred in searching for, assembling, collecting, and preparing records or information for production.


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