SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

The delivery charges can vary from item to item within one shop. So the delivery charge will display on checkout page.

 

How long will delivery take?

Sellers can set the processing times for items in their shop. The processing time can vary from item to item within one shop.

What exactly happens after ordering?

Osbisy will send you an email for each shop that you’ve purchased from. If you have any questions about your order, be sure to reach out to your seller directly.

Download a digital item you purchased

If you purchased a digital file that's available for instant download, you can access the file from your Order page. You’ll also receive a separate email with a download link. 

When you buy on Osbisy, you're purchasing from individual shops. If you have any questions about an item or order, reach out to the seller.

Do I receive an invoice for my order?

Osbisy will send you an email of confirmation for each shop that you’ve purchased from. To get an invoice, Go to Login into your account and then select Order page. 

How to Contact a Shop?

Contacting a seller through Chat Now or Get Support is the best way to get information about an item or resolve any issues you have with your order. Each seller on Osbisy manages their own orders, and makes decisions about cancellations, refunds, and returns.

How to contact a shop before buying

To contact the seller:

  1. On a listing page, select Chat Now or Get Support under the sellers Store Page.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

Upon completing the checkout process, the payment will be taken instantly once you placed any order.

What is wishlist?

Wish lists are collections of desired products saved by buyers to their user account, signifying interest without immediate intent to purchase.

What should I do if I receive a damaged or wrong product?

If you receive a damaged or wrong product or you need to return or exchange an item, the seller you purchased your order from is the best person to help you. Each seller on Osbisy manages their own orders, and makes decisions about cancellations, refunds, and returns. 

How do refunds and returns work on Osbisy?

Sellers aren’t required to accept returns, exchanges, or provide a refund unless stated in the return policy on their listing.

If the seller is willing to accept this return, be sure to settle on the details in a message before returning the item. 

What are listing policies?

Each seller on Osbisy is responsible for setting their own policies regarding refunds, exchanges, and returns on every item they list for sale. A seller can choose to offer different return policies, or decline to accept returns on specific items they sell. If you’re making multiple purchases from the same shop, you may want to check the policies for each item you’re buying.

Can I change or cancel my order?

Sellers aren’t required to accept returns, exchanges, or provide a refund unless stated in the return policy on their listing.

If the seller is willing to accept this return, be sure to settle on the details in a message before returning the item. 

What are listing policies?

Each seller on Osbisy is responsible for setting their own policies regarding refunds, exchanges, and returns on every item they list for sale. A seller can choose to offer different return policies, or decline to accept returns on specific items they sell. If you’re making multiple purchases from the same shop, you may want to check the policies for each item you’re buying.

How to Redeem coupon code?

If you have a coupon code provided by a shop or by Osbisy, you can apply this when you check out.

Coupons come in two categories: 

  • Shop coupons are set up by sellers as part of their marketing campaigns. These only apply to the individual shop offering the coupon.
  • Osbisy Coupons are funded by Osbisy and sent to certain buyers. These may include discounts like a certain percentage off of your next purchase.

Both types of coupons may have specific requirements and expiration dates, so make sure to check before attempting to apply them at checkout.