Fees & Payments Policy

Sellers may be charged for using some of Osbisy’s services. This Fees & Payments Policy explains your fees and taxes and how to pay them.

This policy is a part of our Terms of Use. By opening an Osbisy shop, you’re agreeing to this policy and our Terms of Use.

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Sellers may be required to pay the following types of fees. Please note that all fees are listed exclusive of any value – added tax (VAT) that may apply. See the Taxes section below for further details

Listing Fees

You will not be charged a listing fee for each item that you list for sale on Osbisy.com but you will be charged a subscription pack how many items you can add within one month. For items already listed on your Osbisy shop, there are no additional listing fees to list items on your site. Listings that you only make available on your site do not incur a listing fee. You will only be charged a subscription pack for creating or renewing a listing on Osbisy; there is no fee for editing a listing. You will be charged a subscription pack whether or not the listed item sells. Subscription pack are reflected in your payment account and deducted at the time the listing is published or renewed. It’s important to note that listing fees are non-refundable.

Transaction Fees

When you make a sale through Osbisy.com, you will be charged a transaction fee from 1.4 to 2.9% + 0.20 of the price you display for each listing. If you sell from anywhere other than the UK, the transaction fee will apply to the listing price (which should include any applicable taxes), postage price, and gift wrapping fee. If you offer optional personalisation for an additional fee, the additional fee for personalisation is added to the listing price you display and the total display price is subject to the same transaction fees described in this Section. See the Taxes section below for more information about whether you are required to include applicable taxes in your listing prices. Transaction fees are deducted from your current balance as each sale occurs, and are reflected in your payment account.

Subscription Fees

Osbisy sellers in good standing may opt-in to Osbisy subscription, a subscription package offering an expanded set of tools for growing brands. The fee for an Osbisy subscription is from £13.99 to £29.99 GBP  per month. Osbisy subscription fees are deducted from your current balance each month and reflected in your payment account. Where applicable, Osbisy will charge sales tax on your monthly subscription fee for sellers located in the United Kingdom.


Subscription fees will be added to your payment account on the same day every month in your domestic currency. For example, if you sign up on 7th April, your subscriptions fees will be added on 5th May, 7th June, and so on. When you sign up at the end of the month, your subscription fees will be charged to your payment account on the last day of the month. For example, if you sign up on 30st June, your subscription fees will be added on 31th July because that is the last day of the month. You can cancel your Osbisy subscription anytime by visiting the Your Subscription section of your Shop Manager’s Settings. You will have access to your Osbisy subscription until the end of that subscription cycle, and your final day of access will be identified in the Your Subscription dashboard. After your Osbisy subscription has ended, your shop will return to Osbisy Standard, and you will no longer have a subscription fee added to your payment account. To learn more about Osbisy subscriptions ...

Currency Conversion

With the exception of the transaction fee, the Payment Processing fee, and deposit fees, Osbisy converts fees from GBP to your payment account currency at the market rate at the time the fee is reflected in your payment account. All fees appear in your payment account in your domestic currency. However, Osbisy users located in Bulgaria, Croatia, Czech Republic, Hungary, Poland, and Romania will have all fees deducted from their payment account in their designated payment account currency, the Euro.

Transaction fee: If you list your items in a currency other than that of your payment account, the transaction fee where applicable, on the price you display for each listing plus the amount your charge for postage and gift wrapping will be converted to your payment account currency at the market rate and reflected in your payment account.

To avoid incurring foreign exchange charges on your sales, Osbisy recommends you list your items in the same currency as your payment account currency. Buyers see the items in the currency of their choosing. As an Osbisy user, if you decide to list in a currency other than that of your payment account, you will be charged a 2.5% currency conversion fee on the sale amount to send funds to your payment account. Learn more about currency conversion here.


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Any action by a seller to avoid paying a fee is considered fee avoidance and is strictly prohibited by Osbisy. This includes, for example, encouraging buyers to purchase an item in your Osbisy shop through another venue. A transaction initiated on Osbisy may not be completed off of Osbisy. The price stated in each listing description must be an accurate representation of the sale. Sellers may not alter the item’s price after a sale for the purpose of avoiding Osbisy transaction fees, misrepresent the item’s location, or use another user’s account without permission.

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Osbisy will automatically deduct all fees owed from your payment account. Provided you have sufficient funds in your payment account no further payment action is required. If your payment account does not contain sufficient funds you are responsible for paying any fees owed in full within 15 days of the date of your monthly statement, or the account will be considered past due, and Osbisy may charge your card on file or take other actions to collect funds as laid out in the Recoupment section of Osbisy’s Payments Policy. If you make a sale while you have an outstanding balance the net sale amount will be applied to your outstanding balance. You may pay your outstanding balance manually by credit card, debit card, or PayPal. 

Your statement is available in your payment account at the beginning of each month, and will detail all sales and fees activity from the preceding month. You can learn more about paying your outstanding balance in this Help article.

Osbisy may suspend your selling privileges at any time pending payment of your outstanding balance.

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Aside from the limited circumstances set out below, you are responsible for collecting and paying any taxes associated with using and making sales through Osbisy’s services. 


Sales Tax on Subscription Fees

Where applicable, state sales tax will be applied to the Osbisy subscription fee charged by Osbisy.


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