Osbisy Help Centre

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How to Return or Exchange an Item on Osbisy

If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact the shop:

  1. 1. Login in to Osbisy.com.
  2. 2. Click You.
  3. 3. Click Orders.
  4. 4. Click Vendors.
  5. 5. Click Contact The Shop next to the order you’re interested in. 
  6. 6. Let the seller know that you’d like to return or exchange an item.

Sellers aren’t required to accept a return or exchange unless stated in their shop policies. If the seller is willing to accept this return, be sure to settle on these details through Osbisy Messages before returning the item:

  1. Where you should send it
  2. The time frame in which they wish to receive it
  3. Who will be responsible for the cost of return postage, if not written in the shop’s policies


What are shop policies?

Each seller on Osbisy is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop.

Before purchasing, review the shop’s Returns & exchanges policy. You can find the shop’s policies on the listing page under Delivery & returns, or by clicking Policies at the top of their shop homepage.

Specific questions about a shop’s policies are best answered by the seller. Contact the shop with any questions about their policies.


What should I do if the seller doesn’t accept returns?

If the seller doesn’t accept returns, you may be able to open a case with Osbisy. You can open a case if your order wasn’t as it was described on Osbisy.

Learn how to open a case.


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