Osbisy Help Centre

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How to Leave a Review on Osbisy

You can leave a review from your Purchases page:

To leave a review:

  1. 1. On Osbisy.com, click the Your Account icon.
  2. 2. Click Orders.
  3. 3. Find the item you want to review.
  4. 4. Click the star rating you want to give next to Review this item.
  5. 5. Add at least five words of text to describe the item and/or the service you received. 
  6. 6. If you left a five-star review, you can upload an optional picture.
  7. 7. Click Post Your Review

If you purchased several items from the same shop, you can leave a review for each item.

 

The five-star review system

Osbisy has a five-star review system (one being the lowest and five being the highest) for reviewing your purchases. Choose a star rating that best represents the product and experience you had, and add details in the provided text space. The more detailed your review, the more helpful it will be to other shoppers on Osbisy . 

Once your review is posted, your profile information will be publicly displayed in the seller’s reviews. 

At this time, the ratings for Item Quality, Delivery, and Seller Customer Service do not appear publicly and do not affect either the review’s overall star rating or the shop’s review score.

 

Which items can be reviewed?

If you don’t see Review this item next to your order in Purchase and reviews, then it’s not able to be reviewed at this time. Here are the criteria that determines when an order can be reviewed: 

  • You can only review orders that are associated with an Osbisy account. If you purchased as a guest instead of signing in to Osbisy, you can claim the order to your new or existing Osbisy account and leave a review. 
  • The order must be within a 100-day review window, starting from the order’s estimated delivery date. For digital items, this window begins once you download your file(s). This window is not paused if the order has an open case. 
  • The item must have been purchased on Osbisy.com. 
  • There must not be an open case on the order. You can leave a review once the case is closed. 

If an order or transaction is cancelled, Osbisy considers that order or transaction to be over and voided. However, it can take up to 48 hours for the cancellation to process, during which time a review can be left and edited.

 

Can I delete or edit my review?

You can edit the star rating, photograph, and the written note any number of times during the 100-day review period. 

Reviews cannot be edited while a case is open for that order. 

If you leave a review of 3 stars or fewer, and the seller responds, you won’t be able to edit the review, even if the seller deletes their response. Let us know if you’d like us to remove your original review. 

To edit your review on Osbisy.com: 

  1. 1. Go to You, then click Orders
  2. 2. Find your order. 
  3. 3. Click Edit review
  4. 4. Change the star rating and text as needed. 
  5. 5. When you’re finished, click Post Your Review
  6.  
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