Osbisy Help Centre

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How to Turn On Holiday mode

With Holiday or Vacation mode, you can take a break from managing your Osbisy shop without worrying. To turn on Holiday / Vacation Mode:

  1. 1. Login to Osbisy.com, click the Your Account, then click Go to Vendor Dashboard
  2. 2. Click Settings
  3. 3. Scroll down, select Go to Vacation to turn on. 
  4. 4. Fill in a temporary shop announcement and message auto reply.
  5. 5. Click Update Settings.

Holiday/Vacation Mode lets you put your shop on hold for a period of time, and is helpful if:

  • You’re temporarily unable to run your shop.
  • An emergency keeps you from being able to manage your shop.
  • You’re travelling or sick.
  • You need a quick break to catch up on current orders.

You can set an auto-reply that will be sent in response to any messages you receive while on holidays.


While your shop is on Holiday / Vacation Mode

Your shop

  • A notice will appear at the top of your shop page saying that you’re taking a short break. The Add to basket button will be greyed out.
  • Your shop will still appear if someone searches for your exact shop name, but will not appear as an auto-suggestion in Search or other shopping tools.
  • Your items won’t appear in Search.
  • Other Osbisy members who visit your shop can sign up to be notified by email of your return.
  • You’ll have access to your orders, cases, and Messages.
  • You can issue refunds and cancel orders.

When your shop is in Holiday / Vacation Mode, you still need to uphold your commitments as a seller to your buyers. Fulfilling sold orders or participating in any open cases will still be required.


Your listings

  • You can make edits to current listings the same as you would when your shop is not on holiday.
  • You can list new items and save them as drafts. You won’t be charged a listing fee until the listing is actually published once you return from your holidays.
  • If you have auto-renew turned on for listings in your shop, these listings set to auto-renew will continue to be charged a renewal fee when they expire.

Osbisy Subscription 

  • If you have an Osbisy subscription, Holiday / Vacation Mode does not impact your Osbisy subscription billing. Your subscription fees will continue.


How to turn off Holiday / Vacation Mode

  1. 1. Login to Osbisy.com, click the Your Account, then click Go to Vendor Dashboard
  2. 2. Click Settings
  3. 3. Scroll down, unselect Go to Vacation to turn off. 
  4. 4. Click Update Settings.


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