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How To Set Up Facebook Messenger Chat

As a seller on Osbisy, you can use Facebook messenger to talk with your customers and answer their query. The live chat button displays on vendor store pages and product pages.

To set up a real-time chat with customer: 

Step 1: Create Facebook Page

Now you need to create a Facebook page in order to connect your store with Facebook. Select the Create Option from your Facebook account. if you don’t have account create a Facebook account 

  1. Click Create and the select Page.

Select any of the page type. Give your page name and category.

Go to Settings from your created page.

On the next page, you will find many options. Choose Messaging and click on it.

Next page, scroll down and you will find your “Your Messenger URL“. Copy the link.

Now, you need to add Messenger to your website. Click on Get Started beside Add Messenger to your websiteoption.

Add your Store URL (eg. https://www.osbisy.com/shop/yourshopname/) on the domain text box. Hit Save. Lastly, click the Finish button to end the process.


Step 2: Add Messenger URL To Your Store

Go to the vendor dashboard. Click on Settings.

On the next page, if you scroll down, you will find options Enable Live Chat, Facebook Page Id. Only add the number from your Messenger URL you copied earlier. Click on Update Settings to finish.

Now, if you go to your store, click on Chat Now, you will see a pop up with the Messenger icon.


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