Osbisy Help Centre

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Missing Listing

Here are some of the most common reasons why an item listing might “disappear” from your shop:
  1. – Your listing expired. Keep in mind that a listing stays active for twelve months. If your listing doesn’t sell during that time, and it isn’t set up to automatically renew, it expires. To find your expired listing, go to Go To Vendor Dashboard > Subscription and select Your Pack under Subscription. When you list a new item, it’s set to automatically renew as the default. If you prefer, you can select Manual as your renewal setting while creating, editing, or renewing a listing, or selecting multiple listings and choosing “Switch Plan”. Learn more about renewing expired listings.
  2. – It’s possible you deactivated the listing. Double check your inactive items by going to Go To Vendor Dashboard > Products and then click Quick Edit, select Online under Status.
  3. – The item sold out. Find it under Go To Vendor Dashboard > Orders, Learn more about renewing sold listings.
  4. – Osbisy may have removed the listing for violating site policy. Check your email inbox for a message from Osbisy. Then, contact Osbisy for help by clicking the link at the bottom of this page.


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