Osbisy Help Centre

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Order Still Processing for Sellers

Most orders process within 72 hours, although they may occasionally take longer.

If you’re seeing a notification or received an email about a processing order, it means that the transaction is being reviewed by Osbisy. We review all Osbisy Payments transactions in order to reduce risk and ensure the safety of the marketplace.

Once an order has successfully processed, the funds for an order will appear in your payment account. You can view your payment account by going to Vendor Dashboard > Settings > Payment.

Please don’t take any action on these orders until you receive the confirmation email or until you see the funds in your payment account.

Learn more about orders taking longer than normal to process.


How to find your processing orders

While the order is still processing, it won’t appear on your Orders page. Instead, you’ll see a message that says, “You have processing orders”.

Please wait to ship the item until the order has been processed. This can be confirmed in several ways:

  1. – You receive an email confirmation that the order was processed.
  2. – You see that the order has moved to your Orders page.
  3. – You see the funds in your payment account.

If you wish to cancel an order, this option will be available once the order has completed processing.


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