Osbisy Help Centre

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How to Track Your Osbisy Order

You can check the delivery status of your order on Osbisy.com. If the seller added tracking information, you can check when your order should arrive. Although, you can get updates when your order is dispatched and, even better, when it’s delivered.

To purchase an item on Osbisy:

  1. 1. Find an item you want to purchase on .

To track your purchase:

  1. 1. Log in to Osbisy.com. If you don’t have an Osbisy account, learn how to track your order as guest below.
  2. 2. Click the Your Account icon.
  3. 3. Click Orders.
  4. 4. Find your order. 
  5. 5. You’ll see the dispatch status to the right of your order:
  6. – Not Dispatched: The seller hasn’t dispatched the order yet or didn’t update the order on Etsy.
  7. – Dispatched: The seller marked the order as dispatched.
  8. – In Transit: The seller added a tracking number and the package has left the delivery facility.
  9. – Track package: If the seller added a tracking number, you’ll see Track Package. Click Track Package to see more tracking updates.

You can also see delivery information in the dispatch notification emails for your order. Click Track Package in the email notification to view the status of your delivery.


Why wasn’t tracking information provided for my order?

Not all delivery methods include tracking information. You can contact the shop to see if they have tracking information for your order.


Where’s my order?

If you have more questions about your package, or if tracking information isn’t available, contact the seller for help.


Track your order without an Osbisy account

If you purchased using guest checkout, you’ll receive a confirmation email once your order is dispatched. If your seller has included a tracking number, you can click Track your package at the top of the email.

If you have any questions for your seller, contact them by replying to the receipt that was emailed to you after purchase.


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