Osbisy Help Centre

How can we help you?

How to Contact a Shop

Choose your order to contact the shop:

To contact a shop about an order on Osbisy.com:

  1. 1. Sign in to Osbisy.com.
  2. 2. Click or tap the Your Account icon.
  3. 3. Click Vendors
  4. 4. Find the seller, click Right Arrow icon to Visit Store to the order you’re interested in. 
  5. 5. Click or tap Contact support or Chat Now.
  6. 6. In the textbox that appears, type your message to the seller.
  7. Click Submit to send. The seller will be notified of the new message and can respond.


If you placed your order as a guest

If you ordered as a guest, you can reply to the email receipt your received when you placed your order. Search for [email protected] in your email inbox to find your receipt.

How to report issues with an order

If you have trouble with your order – your purchase wasn’t received or isn’t as described – you might consider Contact Osbisy Support 

How to contact a shop before buying

To ask a question about an item on Osbisy.com:

  1. 1.On a listing page, click Support Ticket Seller under the listing title.
  2. 2. If you aren’t already signed in to your Osbisy account, you’ll be prompted to sign in.
  3. 3. Type your question into the textbox.
  4. 4. Click Send. The seller will be notified of the new Message and can respond.


Sellers can help you with:

  • Item details like size, colour, and materials.
  • Delivery information like when an item will be dispatched.
  • Return and exchange policies, since each seller sets their own policies.
Who are sellers?

Each shop on Osbisy is independent. Shop owners (or “sellers”) are independent micro-businesses who create or curate their own inventory and manage their own orders. If you have questions about an item you’re interested in or a recent purchase, the seller is the best person to ask.

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