Get to know Osbisy’s legal terms and policies
Osbisy is a marketplace where you can sell your handmade goods, items and craft supplies directly to buyers around the world. We want to make sure that you and your buyers have a positive experience on Osbisy. Please read on to find out more about your rights, as well as what is expected of you, as a seller.
Osbisy is a unique marketplace. Buyers come here to purchase items that they might not find anywhere else. Everything listed for sale on Osbisy must be handmade or a craft supply.
Handmade items are items that are made and/or designed by you, the seller.
If you sell handmade items, you agree that:
If you are selling personalised or made-to-order items in the Handmade category, you agree that:
For more information on how to list personalised items, please see this Help article.
Craft Supplies are tools, ingredients, or materials whose primary purpose is for use in the creation of an item or special occasion. Craft supplies may be handmade, commercial, or vintage. Party supplies may also be sold as craft supplies. Click here to learn more about what may be sold as a craft supply.
We encourage you to be transparent about how your craft supplies were made and where your materials come from. You can disclose whether your items have social or environmental attributes, such as organic or recycled. You can also select the location of manufacture.
Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on Osbisy.
Reselling is not allowed in the handmade category on Osbisy. Reselling refers to listing an item as handmade when you were not involved in designing or making that item.
Keep in mind that members may flag listings that appear to violate our policies for Osbisy's review. Osbisy may remove any listings that violate our policies. Note that listing fees are non-refundable. Osbisy may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your Osbisy statement. You can find more information in our Fees & Payments Policy.
At Osbisy, we value transparency. Transparency means that you honestly and accurately represent yourself, your items and your business.
By selling on Osbisy, you agree that you will:
You can use Osbisy Messages (“Messages”) to communicate directly with your buyers or other Osbisy members. Messages are a great way for buyers to ask you questions about an item or an order.
Messages may not be used for the following activities:
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Osbisy. Examples of interference include:
Any use of Osbisy Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred. If you receive a Message that violates this policy, please let us know right away.
As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Osbisy-related communications or for Osbisy-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent, and subject to other applicable Osbisy policies and laws, you may not add any Osbisy member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you're responsible for knowing the standard of consent required in any given instance.
If Osbisy and you are found to be joint data controllers of personal information, and if Osbisy is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Osbisy for the expenses it occurs in connection with your processing of buyer personal information.
As a member of Osbisy, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:
Reviews are a great way for you to build a reputation on Osbisy. Buyers can leave a review, including a one to five star rating and a photograph of their purchase, within 100 days after their item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and delivery time have elapsed. Buyers can edit their review, including the photograph, any number of times during that 100 day period.
On the rare occasion you receive an unfavourable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.
Reviews and your response to reviews may not:
We expect our sellers to provide a high level of customer service. By selling on Osbisy, you agree to:
As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards.
Osbisy also provides limited protection to sellers who meet the requirements of our Seller Protection Programme. Read more about Osbisy’s Seller Protection Programme.
Please be aware that in addition to this policy, each country has its own laws surrounding delivery, cancellations, returns and exchanges. Please familiarise yourself with the laws of your own country and those of your buyers’ countries.
If you are unable to complete a transaction, you must notify the buyer via Osbisy Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Cancellation Policy.
Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal does not apply to custom items or certain perishable goods. Rights with respect to digital items vary by EU member state. Read more about the EU Right of Withdrawal in this Help article.
We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before opening a case on Osbisy. For this reason, it is important that you fill out your shop policies and regularly respond to Messages from your buyers.
Buyers may file a case for a non-delivery or a not-as-described item. You must respond to any open cases within three days or the time frame noted by Osbisy in the case. Osbisy may request your assistance in resolving a case opened against your shop. Osbisy reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.
By using Osbisy’s case system, you understand that Osbisy may use your personal information for the purpose of resolving disputes with other members. Cases can be filed in the following circumstances:
A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:
Not as Described
An item is not as described if the buyer can demonstrate that it is significantly different from your listing description or your photos. The following are examples of not as described cases:
Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
For more information on cases, please see this Help article. If Osbisy determines that an item is not as described, you will be required to refund the order, including original postage and return postage.
Some disputes don’t qualify for Osbisy’s case system. These include:
When a dispute is ineligible for our case system, we encourage both parties to work together to come to an amicable solution.
If Osbisy has reason to believe you, Your Content, or your use of the Services violate our Terms, including this Seller Policy, we may deactivate Your Content or suspend or terminate your account (and any accounts Osbisy determines is related to your account) and your access to the Services. Generally, Osbisy will notify you that Your Content or account has been suspended or terminated, unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.
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Osbisy is the global marketplace for wider product ranges than other marketplace. It’s home to people around the world connect to make, sell and buy goods.