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How to Report an Item or Shop

If an item or a shop doesn’t comply with Osbisy’s policies, you can report it on Osbisy.com. 

 

How to report an item

To report an item:

  1. – At the bottom right of the listing page for an item, click Report Abuse item to Osbisy.
  2. – Select a reason from the dropdown and add a note. If your specific concern is not provided as an option, add the relevant details in the text box.

How to report a shop

To report a shop:

  1. – On the shop homepage, click Report Abuse this shop to Osbisy in the sidebar.
  2. – Select a reason from the dropdown and add a note. If your specific concern is not provided as an option, add the relevant details in the text box.
 
 

Intellectual property issues

Reporting items or shops helps Osbisy maintain accuracy and transparency in the marketplace. However, reporting should not be used for intellectual property matters.

For intellectual property concerns, please see Osbisy’s Intellectual Property Policy.

 
 

Problems with an order

If you are having a problem with your order, you should contact the seller directly.

If you’ve already done that, your order hasn’t arrived when it should, or the item not as described, you have the option to open a case. We recommend that you work with the seller to resolve the problem before you open a case.

 
 

After you report an item

A notice will be sent to Osbisy to review the item. Osbisy has several teams responsible for reviewing items flagged in the marketplace. We may contact the seller or take other appropriate action.

In some cases, Osbisy’s investigation will reveal that the item or shop is in fact in compliance with Osbisy’s policies. In cases like these, no action will be taken.

In other cases, Osbisy will work with a member privately to remedy any issues raised by flagging.

 

Reporting and privacy

Reporting items or shops is a confidential process. The reported member won’t know who reported them.

Osbisy’s investigation will be handled privately. You will not receive a personal response to your reporting message or any updates on the review process.

 
 

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