If you don’t see Review this item next to your order in Purchase and reviews, then it’s not able to be reviewed at this time. Here are the criteria that determines when an order can be reviewed:
- You can only review orders that are associated with an Osbisy account. If you purchased as a guest instead of signing in to Osbisy, you can claim the order to your new or existing Osbisy account and leave a review.
- The order must be within a 100-day review window, starting from the order’s estimated delivery date. For digital items, this window begins once you download your file(s). This window is not paused if the order has an open case.
- The item must have been purchased on Osbisy.com.
- There must not be an open case on the order. You can leave a review once the case is closed.
If an order or transaction is cancelled, Osbisy considers that order or transaction to be over and voided. However, it can take up to 48 hours for the cancellation to process, during which time a review can be left and edited.