If you placed an order with an incorrect delivery address, first check that your order hasn’t been dispatched yet:

1. On Osbisy.com, click the Your Account icon.
2. Click Orders.
3. To the right of your order, you’ll see either Dispatched or Not Dispatched:

My order is Not Dispatched yet

If your item is Not Dispatched yet, you can contact the shop to update your address on the order or cancel your order. You can then re-order the items with the correct delivery address.

Learn how to contact the shop.

My order was already Dispatched

If your item is Dispatched, check the seller’s policies to see if they are able to offer a replacement or refund. Each seller has their own policies that are on their shop homepage. Contact the shop to request a replacement or refund.

You can also contact the delivery service to see if they can reroute the order.

If your package is missing, most delivery services require that the sender open a claim. If this is the case, you may need to ask the seller to assist you.