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Change a Wrong Delivery Address on an Order

Read this article for help changing a wrong delivery address. If you still need help, Osbisy Support is here: 

If you moved and forgot to update your Osbisy account, or you misspelt the address to send a gift to, don’t worry! You can change to the correct address for your order before it’s dispatched, as long as the new address is not in a different country.

Change the delivery address after you placed an order

If you placed an order with an incorrect delivery address, first check that your order hasn’t been dispatched yet:

  1. On, click the Your Account icon.
  2. Click Orders.
  3. To the right of your order, you’ll see either Dispatched or Not Dispatched:
My order is Not Dispatched yet

If your item is Not Dispatched yet, you can contact the shop to update your address on the order or cancel your order. You can then re-order the items with the correct delivery address.

Learn how to contact the shop.

My order was already Dispatched

If your item is Dispatched, check the seller’s policies to see if they are able to offer a replacement or refund. Each seller has their own policies that are on their shop homepage. Contact the shop to request a replacement or refund.

You can also contact the delivery service to see if they can reroute the order.

If your package is missing, most delivery services require that the sender open a claim. If this is the case, you may need to ask the seller to assist you.


Change the delivery address during checkout

You can update your address when you checkout on

  1. 1. Add an item(s) to your basket.
  2. 2. Click Basket.
  3. 3. Choose how you’ll pay.
  4. 4. Click Proceed to checkout.
  5. 5. Sign in to your Osbisy account if you haven’t already, or click Continue as a guest.
  6. 6. Under Billing & Shipping address, check that the address you want your order dispatched to is correct. If it isn’t correct, click Change.
  7. 7. Select a delivery address or click Add an address to enter a new address. Click Dispatch here once you have the right address.
  8. 8. Click Place order.



Change the delivery address to a different country

If you need the delivery address on your order changed to a one in a different country, you’ll have to cancel your order and place it again with your new address.

Learn how to request cancellation from the seller.


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