Shopping cart

  • Follow Us
Order Tracking
0
0

Shopping cart

Osbisy Help Centre

How can we help you?

Shopping on Osbisy Selling with Osbisy
Shop Management
Listings
Orders & Shipping
Marketing & Promotions
Finances
Your Osbisy Account

How to Resolve a Dispute with a Buyer

If a buyer has a problem with an order from your shop, they may report a problem to you. Buyers may report problems in two ways:

  1. The buyer reports a problem to you through Messages.
  2. The buyer opens a case.

Buyers who have opened a case may escalate the case to Osbisy if the problem is unresolved within three days of opening the case. It’s best to resolve the problem with the buyer before they escalate a case, but if you need Osbisy’s assistance, we’re here to help.

 

How to prepare your shop

Here are some ways to prepare your shop for a dispute:

  • Fill out your shop policies. Your shop policies help set expectations with the buyer and may protect you if a buyer has a problem with an order from your shop.
  • Regularly respond to Messages from your buyers. Prompt responses can prevent problems from escalating.
  • Ship your orders within your processing times
  • Make sure that your items and orders match how you describe them in your Osbisy listings

Be sure that the policies you state are in line with Osbisy’s policies. In a case, Osbisy’s policies take precedence over a shop’s policies. 

 

What to do when a buyer reports a problem

When a buyer reports a problem to you, they’ll send you a Message. Work with the buyer through Messages to find a solution that works for you both.

A buyer wants a refund or return

If the buyer requests something that is in line with your shop policies, we recommend agreeing to their request. For example: Your shop policies state that you offer refunds and the buyer requests a refund.

If the buyer requests something that isn’t in line with your shop policies, work with them to agree on a solution.

A buyer emailed you about a problem

If the buyer reaches out to you outside of Osbisy.com, direct them to use Messages. This keeps everything in one place, and will help Osbisy Support assist if the case is escalated.

 

Get Latest Update

Newsletter Subscriber

Sign up for our newsletter to receive coupons, exclusive offers, unique gift ideas, and personalised tips for shopping and selling on Osbisy.

Osbisy

Osbisy is the global marketplace for wider product ranges than other marketplace. It’s home to people around the world connect to make, sell and buy goods.

Download the Osbisy App

Shop

Osbisy blog

Sell

Sell on Osbisy

About

About

Policies

Contact Us

Help

Help Centre

Privacy Policy

Terms of Use

© 2020 OSBISY Ltd. All Rights Reserved. Registered Company No. 12802105

Back to top