If a buyer has a problem with an order from your shop, they may report a problem to you. Buyers may report problems in two ways:
Buyers who have opened a case may escalate the case to Osbisy if the problem is unresolved within three days of opening the case. It’s best to resolve the problem with the buyer before they escalate a case, but if you need Osbisy’s assistance, we’re here to help.
Here are some ways to prepare your shop for a dispute:
Be sure that the policies you state are in line with Osbisy’s policies. In a case, Osbisy’s policies take precedence over a shop’s policies.
When a buyer reports a problem to you, they’ll send you a Message. Work with the buyer through Messages to find a solution that works for you both.
A buyer wants a refund or return
If the buyer requests something that is in line with your shop policies, we recommend agreeing to their request. For example: Your shop policies state that you offer refunds and the buyer requests a refund.
If the buyer requests something that isn’t in line with your shop policies, work with them to agree on a solution.
A buyer emailed you about a problem
If the buyer reaches out to you outside of Osbisy.com, direct them to use Messages. This keeps everything in one place, and will help Osbisy Support assist if the case is escalated.
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Osbisy is the global marketplace for wider product ranges than other marketplace. It’s home to people around the world connect to make, sell and buy goods.