When you dispatch an order, you can mark it as complete through your Shop Dashboard. This notifies the buyer that their order is on its way.
To mark an order as complete:
Your buyers and Osbisy expect you to fulfil and dispatch orders within your listed processing times. Osbisy considers an order overdue once its processing time has passed and it isn’t marked as dispatched.
Sellers with overdue orders are at a higher risk of having complaints filed against them, since processing times help determine the estimated delivery date and case and review eligibility.
A buyer can open a case or leave a review once the processing time and delivery days associated with the listing have passed.
When a package is marked as completed but isn’t in route to the buyer, it creates a false expectation of when they’ll receive their order.
When you mark an order as completed, we automatically send your customer an email letting them know their item is on the way.
Note: Please mark an order as completed when you send the package. Marking an order as dispatched early impacts case and review eligibility.
If you enter a tracking number for the package, in most cases, we will suggest a provider based on the number you entered. You will have the option to either select a different provider from the dropdown list or enter a different provider altogether by selecting Other from that list.
Osbisy currently supports comprehensive tracking on-site for over 100 carriers worldwide. If you are using a carrier that Osbisy does not support tracking for, the tracking number will link off to the carrier’s site, where available.
Learn more about tracking a package.
After you mark an order as complete, you can add tracking information at a later date.
To add a tracking number to an order:
After you mark an order as complete, or before to notify any information regarding the order.
To add a personal note for buyer to an order:
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Osbisy is the global marketplace for wider product ranges than other marketplace. It’s home to people around the world connect to make, sell and buy goods.