If you’re looking to return an item or get a refund from an order on Osbisy, the first thing to do is contact the seller directly. Each seller sets their own shop policies regarding issues like these. If you’ve reached out to the seller and haven’t heard back, or if you’re unable to resolve your issue together, you can file what’s known as a “case”. With Osbisy’s case system, members work together to resolve disputes around orders that are not delivered or are not as described in the listing.
Here are a couple of things to keep in mind:
If you’ve already opened a case, check out this Help article for more details.
Eligibility to open a case is based on an order’s estimated delivery date (if applicable) or processing time and “dispatch by” date. This Help article explains case time eligibility. If you paid through PayPal, Osbisy may advise you to contact PayPal for a refund.
A buyer can open a case for non-delivery or an item being not as described.
A non-delivery occurs when a buyer places an order but does not receive the item. Non-delivery cases include when:
Osbisy doesn’t hold sellers responsible for delivery delays or errors, as long as the seller can prove that they dispatched the item on time to the address on the Osbisy receipt. If the item was dispatched and has a tracking number, you may be able to contact the delivery carrier directly to open a claim.
An item is not as described if the buyer can demonstrate (through photos or other documentation) that it is significantly different from the seller’s listing description and photos. Here are a few examples of not-as-described cases:
Not-as-described cases can also be filed for late delivery. An order may be considered a late delivery if:
Note: Osbisy does not hold sellers responsible for delivery delays or errors, as long as the seller can prove that they dispatched the item on time to the address on the Osbisy receipt.
If an item is significantly similar to the seller’s listing description and photos, it is not eligible for a not-as-described case.
Some disputes and transactions are ineligible for the case system, including:
If a seller doesn’t respond to or resolve a case, the buyer can escalate the case for Osbisy’s review. Osbisy reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system. Osbisy may close or resolve a case due to lack of participation from either party. If the seller doesn’t resolve the case, Osbisy may issue a refund on the seller’s behalf.
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Osbisy is the global marketplace for wider product ranges than other marketplace. It’s home to people around the world connect to make, sell and buy goods.